Ideal for those looking for an entry into ticketing and event management, you’ll work alongside the Front of House team to bring together the Woodford Folk Festival’s Gates, Ticketing and Office Management. By shadowing the Front of House Manager and being actively involved in the planning operations and pack-down of the gates and ticketing of Australia’s largest folk festival, you’ll gain invaluable experience and understanding of large scale events management.
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faq

Skills Developed

  • Gates logistics
  • Ticketing procedures
  • Adaptability and creative problem solving
  • High volume compassionate customer service
  • Volunteer management & support in an area with over 230 volunteers
  • Rostering
  • Documentation of Systems and Procedures
  • Reporting
  • Other surprise skills, depending on the intern’s willingness, aptitude and enthusiasm

Training possibilities include:

  • Mental Health First Aid
  • Responsible Service of Alcohol
  • Basic First Aid

Experience Gained

  • Ticketing Administration – various facets
  • Shadowing Front of House Manager in planning meetings & setup
  • Assisting with gate logistics
  • Assisting with the management of a busy office and reception
  • Assisting to collate & communicate information
  • Distribution & coordination of printed promotional materials
  • Recruitment of volunteers including checking references
  • Reporting on operations & issues

Essential Skills (these are skills we require of any interns in this area)

  • Experience with Microsoft Word, Excel and Outlook  or similar
  • Experience in customer service
  • Excellent computer literacy
  • Excellent written and oral communications skills
  • Excellent attention to detail
  • Ability to maintain a calm and friendly attitude in a busy environment
  • Strong desire to learn about event management
  • Valid driver’s licence
  • Previous volunteer experience at festivals and events

Desirables  (these are skills we would like in any interns in this area)

  • Some experience in a leadership role
  • Experience in office administration
  • Experience in Photoshop or Adobe InDesign

We work in Mac-based office environment. It is preferable that the intern is able to do so as well or is willing to learn (on their own time). Being proficient in both Mac and PC is a plus.

 

Internship Timeline

August (2 days/wk)

  • VENUS  (Woodfordia’svolunteer management software) training.
  • Training manual development
  • Training in office equipment – scanner, various printers, photocopier, laminator and binding machine
  • Communications – telephone and email protocols and procedures
  • FAQ development for reception team
  • “Winter Warmer” small event
  • Traffic & parking discussions

Ticketing training

  • Training in office equipment – scanner, various printers, photocopier, laminator and binding machine
  • Communications – telephone and email protocols and procedures, introduction to Live Chat.
  • Familiarisation with all 8 Front of House Festival Departments & related volunteer roles
  • Roster review for festival departments
  • Manual review for gate operations

September (2 days/wk)

  • VENUS training (Woodfordia’s volunteer management software).
  •  Examine and document trends in ticketing sales data
  • Traffic & parking discussions – examine the entry process and movements of different classes of visitors
  • Examine and Document Car Pass system

12 October

Citizens’ Day & Programme Launch small event

October (2-3 days/wk)

  • Monitor ticketing
  • Communications –  create template emails for frequently answered questions
  • Assist with the distribution of programs to outlets
  • Assist with recruiting and placing volunteers for various gates department
  • Signage plan for inside the solutions tent
  • Begin collation of information packs for Solutions team
  • Assist in volunteer ticketing preparation – review associated emails, test system

November (2-3 days/wk)

  • Assisting with ordering supplies & logistics for gate departments
  • Programme outlet review for next year
  • Study of last year’s entry frequencies through the ticketing system
  • Ongoing handling of patron and external enquiries
  • Assisting with contractor & stallholder ticketing
  • Supporting patrons with ticketing & logistical enquiries

7 December

Build Launch Party and Organisers meeting

December (3+ days/wk)

  • Assisting in ticketing in all pre-festival facets
  • Help to greet contractors & volunteers as they enter the site
  • Solutions preparation – assist in rostering & preparing training guide
  • Assist in setting up the gates & traffic movement.
  • Shadow FOH manager in pre-festival meetings

24 December

Volunteer training and orientation

25 – 27 December

Assisting with gate operations

26 December

Attend Volunteer Welcome at Bill’s Bar

27 December – 1 Jan

Assisting with gate operations, 30 hours over the course of the festival

2 – 4 January

  • Wrap up report
  • Collate key points from your daily diaries and include in your wrap up report