Terms and Conditions
If you have a booking and believe that you require a refund, please call or email our team:
Phone: 07 5496 1066
These terms and conditions apply to Lake Gkula Camping; for all persons that purchase or hold a valid booking.
CONDITIONS OF SALE:
A full refund will be offered when; QLD Health directs the booking holder into a lockdown order, and they are unable to attend; the visitor is attending from interstate and there is a border closure that prevents them from attending; the visitor has symptoms of COVID 19 and they are unable to attend; Woodfordia Inc cancels the camping due to advice from QLD Health; the visitor is directed to isolate by QLD Health during their stay at Lake Gkula Camping.
During event: If a visitor becomes symptomatic during their stay, they will immediately contact the on-duty site manager, leave Lake Gkula Camping and take a COVID test. A full refund will be offered. Refunds are not made if you change your mind; you are unable to attend Lake Gkula Camping due to a change in personal circumstances; due to poor weather before or during their stay. Bookings are not interchangeable; the selected booking is final. Names on bookings can be changed online.
CONDITIONS OF ENTRY:
All persons entering Lake Gkula Camping must adhere to the conditions of entry; If you are; Experiencing any flu-like symptoms (sore throat, runny nose, persistent cough, shortness of breath, fever);Have been in close contact with a person who has tested positive for COVID-19; Are awaiting results of a test of COVID-19; Reside with anyone who is awaiting the results of a COVID-19 test; Have returned from international travel and failed to observe the government requirement to quarantine for 14 days; Have been ordered to self-quarantine; Have not completed a COVID Declaration Form issued by Woodfordia Inc or scanned the QLD Check In app on arrival; Register a temperature above 37.5c. You will be refused entry. Visitors who are not subject to any of the above conditions for exclusion must be willing and able to agree to the following requirements to: Notify the on-duty site manager immediately; and follow any directions given by them. At all times, maintain social distancing measures (as per QLD Health guidelines) and Woodfordia Inc, with respect to all individuals and staff; Maintain good personal hygiene by washing hands regularly and thoroughly and/or using hand sanitiser; Maintain good respiratory hygiene by coughing or sneezing into their elbow or a tissue, and then disposing of tissues immediately; Follow directions by Woodfordia Inc to distance campsites as per the COVID Safe Plan; Complete COVID declaration form and/or scan QLD check in app on arrival to be permitted entry to the campgrounds with their name and contact details to the QLD Department of Health or any other third-party government department, as required to enable contact tracing procedures; Respond accurately to the following questions if asked by staff: Have you or anyone you live with tested positive for the COVID-19 virus and have not been medically cleared as non-contagious?; Do you have any flu-like symptoms (sore throat, runny nose, persistent cough, shortness of breath, fever)?; Acknowledge the right of Woodfordia Inc to refuse entry or request your departure from the site at any time and for any reason; At all times, treat staff and other person/s with respect; as outlined on posters at entry points; failure to do so will be in breach of their terms and conditions and therefore will be removed from the premises and no refund given.
NAME ON TICKET:
The person checking in must be the person whose name is on the booking. Any discrepancies may result in cancellation of the booking without refund.
Whilst visiting Lake Gkula Camping person/s must not: Litter in the venue or surrounding area; Cause damage to, improperly use or tamper with any public facility or site infrastructure; Light or cause to be lit any fire (including barbecues); hand out their boom gate code to a person other than who is listed in their booking; Operate any site equipment (generator, vehicle, sound and lighting system); Exit the site via routes other than the designated exits and emergency exits; Cause any damage to flora, fauna or waterways and on or surrounding the site or enter any onsite bodies of water, except in clearly designated and patrolled swimming areas during advertised operating hours; Fail to abide by Lake Gkula entry and safety conditions; Behave in a threatening or inappropriate manner (aggressive, riotous, abusive, or insulting actions) towards other person/s or staff. Breach of these conditions may result in the removal of the person from the site. Staff reserve the right to refuse entry to any person who: Cannot produce a valid booking; Produces a booking that has been purchased or obtained through an unauthorised source or through illegal means; Produces a booking that has been duplicated; Is in possession of any prohibited or illegal objects.
LUXURY GLAMPING TENTS
Upon guest departure, luxury glamping accommodation should be left clean and tidy. Where the guest has left the accommodation and damage has been caused to furniture, fixtures or fittings, or replacement of an item is required, the guest will incur a fee that will be determined by Woodfordia inc. Should the accommodation be left in an unreasonably messy state and additional cleaning is required, a minimum cleaning fee of $50 will be charged to the card filed under the booking.
Guests should ensure their vehicle is parked in the allocated parking spot assigned to them; time of check in is 2pm and check out is 10am, guests that fail to depart by 10am may be subject to an additional fee.
Fees for glamping accommodation must be paid in full prior to the date of check in.
Glamping accommodation is permitted for booked guests only; smoking is not permitted inside of the glamping tents and pets are not permitted.
Glamping tents pricing is based on a four people (2 adults and 2 children), should a 5th person be required an additional charge of $20 will be charged per night and an additional charge per night will be charged for hire of a single trolley bed.
A security deposit of $100 is taken at the time of booking and will be refunded within 14 days after departure should the accommodation be left in a satisfactory and undamaged state. Woodfordia Inc reserves the right to hold a portion or full amount of the security deposit if accommodation is left unreasonably messy or damage has occurred.
Online purchases are subject to a $2.50 booking fee per booking.
Prior to check-in each individual must follow any COVID-19 safety directions outlined by Woodfordia Inc, these guidelines cover the health and safety directions approved by Queensland Health. Each individual should comply with COVID Safe measures during their stay and must complete and submit a COVID declaration form and/or scan the QLD check in app on arrival to be granted access to the site. If a person shows symptoms during their stay, they must contact the site safety hotline and inform the on-duty site manager. Woodfordia Inc will be operating under an approved COVID Safe site checklist and all person/s will follow staff directives otherwise be evicted from the site.
Check-in: Saturday and Sunday – 10am to 2pm
Check-in: Monday to Friday – 10am to 5pm
If a later check-in is required, it must be pre-arranged with reception staff.
Visitors check out time is 11am for campsites and 10am for booked glamping tents. Woodfordia Inc. reserves the right to evict any person who: Is found to have entered the site without a valid booking and; given out their boom gate code to a person other than who is listed on their booking, The person will be handed over to authorities and may face a charge of trespassing; Does not comply with these Terms and Conditions; Is in possession of any illegal item; is involved in any illegal activity, including underage drinking; is behaving in a manner that reasonably interferes with another person/s enjoyment ; Is causing damage, being disruptive or threatens the safety of other people on site; Evicted person/s will not be permitted to re-book and must leave the site immediately.
Minors cannot book without a valid adult. All minors must be accompanied by a responsible adult/guardian during their stay. It is the responsibility of the adult/guardian to ensure that all minors they accompany comply with instructions issued by staff and/or contained in all permanent and temporary signage throughout the site. All adult/guardians must camp with the minors that they accompany. Person/s under the age of 18 must not engage in any illegal or disruptive activities whilst on site. This includes underage drinking, use of illicit substances or any generally disruptive behaviour. If a minor is evicted, their adult/guardian and all other accompanying minors will also be evicted, no exceptions. Any breach of these conditions may result in the eviction of the adult/guardian and all accompanying minors from the site.
Ages are taken from the date of entry to ensure the correct booking type is purchased for your age. Valid proof of age may be required at the entry point.
Footwear is compulsory at all times.
No pets are allowed on site.
Smoking is permitted in designated smoking areas only.
Woodfordia takes no responsibility for loss or damage to personal property. Individuals enter the site at their own risk and to the maximum extent permitted by the law, Woodfordia, its employees and all other persons involved in the organisation, sponsorship and promotion of Lake Gkula Camping accept no liability for any injury, loss, claims, costs, expenses or damage (collectively “Claims”) which may be suffered or incurred or which may arise directly or indirectly in respect to the supply of goods or services, or the holders attendance, including liability for negligence. Woodfordia, its employees and all other persons involved in the organisation, sponsorship and promotion of Lake Gkula Camping accept no liability for death or personal injury howsoever caused. Each individual in attendance indemnifies Woodfordia in respect of all Claims made in connection with their attendance at Lake Gkula camping and, to the full extent permitted by law, each person/s releases and discharges Woodfordia, its employees and all other persons involved in the organisation, sponsorship and promotion of Lake Gkula Camping, from all such Claims.
Every person camping must hold a valid booking. Camping areas are designated quiet zones from 10pm onward. No loud music or disruptive behaviour will be tolerated. All members of any campsite causing disruption may be evicted from the campsite, without notice. Campfires are not permitted in the camping areas. Generators are not permitted in the camping areas. All campers must take their waste to the designated waste collection points. Breach of the above conditions may result in the removal of the person/s, or the entire group, from the site.
Minimum booking: 3- night minimum booking
Space allocation for camping will be 2 adults and up to 3 youth/kids per 1 campsite. Prices are set out per person; we will allocate spaces based on the number of adults on the booking.
For example, 2 adults 3 kids = 1 space.
4 adults and up to 6 kids = 2 spaces.
4 adults and 7 kids = 3 spaces.
If any of these Terms and Conditions are illegal or unenforceable, the offending part is to be disregarded and does not affect the remaining part.