Terms and Conditions  

 

If you have a booking and believe that you require a refund, please call or email our team:
Email: ticketing@woodfordia.com
Phone: 07 5496 1066  

These terms and conditions apply to Lake Gkula Camping; for all people that purchase or hold valid booking/s. 

   

CONDITIONS OF SALE:  

 

WE ARE ABLE TO OFFER REFUNDS FOR THE FOLLOWING REASONS: 

  • QLD Health directs the booking holder into a lockdown order, and they are unable to attend.  
  • The visitor is attending from interstate and there is a border closure that prevents them from attending 
  • The visitor has symptoms of COVID-19 and they are unable to attend 
  • Woodfordia Inc cancels the camping due to advice from QLD Health 
  • The visitor is directed to isolate by QLD Health during their stay at Lake Gkula Camping. Partial or full refunds cannot be offered if the booking holder and/or guests arrive late or leave the campsite early for any reason. 
  • If a visitor becomes symptomatic during their stay, they are required to notify our Site Manager on duty by contacting the safety hotline number and depart Lake Gkula Camping for a PCR or RAT test. 
  • Please note, to process the refund we will require the booking holder or guest to provide proof of PCR or RAT test taken.  This can be emailed to our team at ticketing@woodfordia.com for review. 

 

 

WE ARE UNABLE TO OFFER REFUNDS FOR THE FOLLOWING REASONS: 

  • Partial or full refunds cannot be offered if the booking holder and/or guests arrive late or leave the campsite early. 
  • Change of mind or change of personal circumstance. 
  • Poor weather before or during your stay with us. 

 

OUR CONDITIONS OF ENTRY: 

 

All guests entering Woodfordia are required to follow the conditions of entry to our beautiful campsite. 

Please stay at home if you are; 

  • Experiencing any flu-like symptoms (sore throat, runny nose, persistent cough, shortness of breath, fever) 
  • Have been in close contact with a person who has tested positive for COVID-19 
  • Are awaiting results of a test of COVID-19 
  • Reside with anyone who is awaiting the results of a COVID-19 test 
  • Have returned from international travel and failed to observe the government requirement to quarantine for 14 days 
  • Are required to self-quarantine 
  • We ask that you maintain social distancing measures (as per QLD Health guidelines) 
  • We respect and appreciate our guests and ask that during your stay, you show respect for all individuals and staff 
  • Please maintain good personal hygiene by washing hands regularly and thoroughly and/or using hand sanitiser 
  • Maintain good respiratory hygiene by coughing or sneezing into your elbow or a tissue, and then disposing of tissues 
  • Please acknowledge the right of Woodfordia Inc to decline entry or request your departure from the site at any time and for any reason, a refund may not be offered in this case 

 

NAME ON BOOKING:
 

The person checking in must be the person whose name is on the booking. Any discrepancies may result in the cancellation of the booking without refund. 

   

DURING YOUR VISIT WITH US:
 

Whilst visiting Woodfordia we ask that you observe the following; 

 

  • Please refrain from littering in any venues or surrounding areas  
  • We ask that you refrain from causing any damage to; improperly use or tamper with any public facility or site infrastructure 
  • Light or cause to be lit any fire (including barbecues) 
  • Your boom gate code is confidential, please don’t hand it out to anyone other than who is listed in your booking 
  • We ask that you do not touch or operate any site equipment (generator, vehicle, sound and lighting system) 
  • Only exit the property via routes that are signed designated exits and emergency exits 
  • Help us look after our flora, fauna or waterways  
  • For your safety, please do not enter any onsite bodies of water, except in clearly designated and patrolled swimming areas during advertised operating hours  
  • We ask that you follow Lake Gkula entry and safety conditions and follow the directions of our lake volunteers who are there to observe and keep you safe 
  • At all times, behave in an appropriate manner, (aggressive, riotous, abusive, or insulting actions) towards anyone, including or staff will not be accepted.  

 

Guests that are unable to follow the above guidelines may be asked to leave Woodfordia, a refund in this case cannot be offered.  Guests may also be unable to rebook with us for future camping events.   

*Please note: Staff may not be able to permit entry to any guest who; 

  • Is unable to produce a valid booking 
  • Produces a booking that has been purchased or obtained through an unauthorised source or through illegal means 
  • Produces a booking that has been duplicated 
  • Is in possession of any prohibited or illegal objects.

BOOKING FEE:
 

Online purchases are subject to a $2.50 booking fee per booking. 

   

OUR CHECK-IN PROCESS: 

Prior to check-in each guest must follow any COVID-19 safety directions outlined by Woodfordia Inc. These guidelines cover the health and safety directions approved by Queensland Health.  

   

OUR RECEPTION CHECK-IN TIMES: 

  • Check-in times: Saturday and Sunday – 10am to 2pm 
  • Check-in times: Monday to Friday – 10am to 5pm 
  • Due to staffing rosters, we are unable to accept late check-ins. 

   

DEPARTURE: 

  • Campers are required to depart by 11am 
  • Please follow signage to take allocated exits only and follow speed limits to ensure the safety of everyone on site. 

   

YOUTH POLICY: 

  • Minors are unable to book without an accompanying adult.  
  • For their safety, all minors need to be accompanied by a responsible adult/guardian during their stay.  
  • It is the responsibility of the adult/guardian to ensure that all minors they accompany follow instructions issued by our staff and/or follow directions on any permanent and temporary signage throughout the site.  
  • All adult/guardians are required to camp with the minors that they accompany. People under the age of 18 must not engage in any illegal or disruptive activities during their stay, this includes underage drinking, use of illicit substances or any generally disruptive behaviour.  
  • If a minor has been directed to leave site by staff, their adult/guardian and all other accompanying minors will also be asked to leave. 
  • Any breach of the above terms may result in the adult/guardian and all accompanying minors be asked to leave the campgrounds. 


AGE:

 

Ages are taken from the date of entry to ensure the correct booking type is purchased for your age. Valid proof of age may be required at time of check-in. 

 

FOOTWEAR:
 

Footwear is required at all times. 

   

PETS: 

Woodfordia is registered land for wildlife and no domestic animals are allowed on site. 

   

SMOKING:

Please smoke in designated smoking areas only. 

   

LIABILITY: (THE BIT WRITTEN BY THE LAWYERS)  

  • Woodfordia takes no responsibility for loss or damage to personal property. Individuals enter the site at their own risk and to the maximum extent permitted by the law, Woodfordia, its employees and all other persons involved in the organisation, sponsorship and promotion of Lake Gkula Camping accept no liability for any injury, loss, claims, costs, expenses or damage (collectively “Claims”) which may be suffered or incurred or which may arise directly or indirectly in respect to the supply of goods or services, or the holders attendance, including liability for negligence. 
  • Woodfordia, its employees and all other persons involved in the organisation, sponsorship and promotion of Lake Gkula Camping accept no liability for death or personal injury howsoever caused.  
  • Each individual in attendance indemnifies Woodfordia in respect of all Claims made in connection with their attendance at Lake Gkula Camping and, to the full extent permitted by law, each person/s releases and discharges Woodfordia, its employees and all other persons involved in the organisation, sponsorship and promotion of Lake Gkula Camping, from all such Claims.  

   

CAMPING: 

  • Camping areas are designated quiet zones from 10pm onward. We ask that you reduce loud music or disruptive behaviour as we want all campers to enjoy their stay and have a memorable experience. Should we receive complaints regarding excessive noise causing disruption to other campers, you may be asked to leave the campsite, without notice.  
  • Campfires are not permitted in the camping areas.  
  • Generators are not permitted in the camping areas.  
  • All campers are asked to take their waste to the designated waste collection points.  
  • There is a minimum booking: 3- night minimum booking required 
  • Space allocation for camping will be 2 adults and up to 3 youth/kids per 1 campsite. Prices are set out per person; we will allocate spaces based on the number of adults on the booking. 

For example, 2 adults 3 kids = 1 space. 

4 adults and up to 6 kids = 2 spaces. 

4 adults and 7 kids = 3 spaces. 

 

SEVERANCE:  

If any of these Terms and Conditions are illegal or unenforceable, the offending part is to be disregarded and does not affect the remaining part.